Finding the right gym can be difficult. In 2016, consumers turned to BBB Business Profiles approximately 250,000 times to look up health clubs, fitness centers and gyms. There are many options out there, and different gyms have different services, amenities and facilities.
Unfortunately, gyms are not immune to problems. In 2015, consumers nationwide filed around 10,000 complaints with BBB about health clubs, fitness centers and gyms. The top reason for complaints was problems with billing (42%), followed by issues with contracts (21%) – so be careful before signing on the dotted line.
Before spending money on a gym membership, make sure you’re choosing the right one. First things first, visit bbb.org to research potential options. A businesses’ BBB Business Profile includes its rating, reviews from past customers, and complaint history. Visit the BBB Accredited Business Directory to find a list of trustworthy gyms in your area.
It’s important to understand the contract that you’re signing, the terms of your membership and the true costs of joining. There are other, non-monetary things to consider as well. Figure out your priorities and what you want from a gym – whether it be spin classes, a swimming pool or luxurious locker rooms.