Click Here to Have a Safe and Successful Cyber Monday

Imagine accessing all of the deals and savings of Black Friday – but without having to leave your couch in your comfy pajamas and face crowds. If this sounds like a dream come true, you’re in luck! There’s a whole day devoted to amazing online shopping deals: Cyber Monday! Many of your favorite retailers will be offering Cyber Monday sales.

Online shopping is a growing trend: according to a Google Post Holiday Shopping Intentions Study, in 2015 a whopping 40% of holiday shopping happened online. It’s not hard to see why – the convenience of 24/7 shopping on your computer or phone combined with great deals and the ability to do research and comparison shop on the spot is hard to resist.

Online shopping has many benefits, but there are also risks involved. So far in 2016, more than 1,700 online purchase scams have been reported to BBB Scam Tracker – with a median loss of around $130. Your BBB suggests following these eight tips to avoid an online shopping mishap this Cyber Monday:

  1. Do your research. Before buying, look up the business at org and read its BBB Business Profile for its rating, complaint history, and customer reviews. Researching a company and reading reviews before making a purchase can save you from making the same mistake others did before you.
  2. Beware of “too good to be true” deals and deceptive ads. Don’t believe every Cyber Monday ad you see. You’ll probably see ads online or receive email offers from lesser-known brands advertising suspiciously low prices. Make sure the site is professional, and free of spelling and grammatical errors. Better safe than sorry; it’s better to pass up on a “great deal” than pay for a product and either never receive it or realize the advertisement or product details were misleading. Take your time and read the fine print before submitting your order. Click here to learn more about misleading and deceptive ads and how to avoid them.
  3. Beware of phishing. Don’t open any links or attachments from unsolicited emails – even if the advertised Cyber Monday deals seem irresistible. It’s better to type the URL directly in to your search bar, or look up the company on org and follow the link in its BBB Business Profile. Also, be on the lookout for phishing emails and websites that are impersonating real businesses. Hover over links, and examine logos carefully. Remember that impersonation is easy; anyone can take a company’s logo and products and set up a fake website using a legitimate domain. If you suspect you’re being phished, report it to BBB Scam Tracker to help warn others.
  4. Be secure. Check the site’s security settings, and privacy policy, and understand them. Make sure the URL starts with “https://”, where the “s” stands for secure. Also, look for the small closed lock icon and other trust marks. Don’t give away any unnecessary personal information, and be certain that you’re giving your payment information through a secure website. If the site shows a BBB Seal, click on it and make sure it links to their BBB Business Profile to confirm its authenticity. Protect your computer as well: make sure you have firewall, anti-virus, and anti-spyware software. Run virus scans regularly and make sure your software is up-to-date.
  5. Pay with a credit card. A credit card may offer more protection than other payment methods; you can dispute a charge if you don’t receive the item. Additionally, consider it a red flag if the site will only let you use less-traceable payment forms.
  6. Document everything. Keep documentation of all confirmation pages, emails, and any other records. Print these out to be extra safe.
  7. Read the return, cancellation, and refund policies very carefully. Make sure to look at the site’s contact page and FAQ to see what methods of contact are available should an issue arise. Consider it a red flag if they don’t have a toll free phone number and can only be contacted through email.
  8. Carefully read the product details. Many people think they’re buying one thing, but receive another because they didn’t read the fine print of the product deals. Make sure you’re getting the size, color and other specifications that you want.

Follow these tips to feel confident shopping online this Cyber Monday. Check out BBB’s Digital IQ to learn more about how to be a savvy consumer on the Internet and test your own Digital IQ.



Pearl is the Communications Specialist for Better Business Bureau (BBB) serving the San Francisco Bay Area and Northern Coastal California (BBB Oakland). She works to advance BBB’s vision of an ethical marketplace where buyers and sellers trust each other by being proactive in the community and developing relationships with business and consumer groups. Pearl represents BBB at events throughout the Bay Area to educate a wide variety of people. Pearl also manages BBB Oakland’s social media channels.

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Posted in Computers - Internet - Privacy, Consumer Tips, Scams

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